An insane American Airlines customer is being sued by the Federal Aviation Administration (FAA) for causing a disturbance during a trip by trying to unlock the front cabin door and forcing flight attendants to duct tape her to her seat.
About an hour into a July 6, 2021, flight from Dallas to Charlotte, North Carolina, Heather Wells, 34, of San Antonio, bit, kicked, and spat at employees and other passengers. Before taking off around midnight, the jet experienced a delay of approximately three hours, as previously reported by Fox News Digital.
The grey-haired woman could be heard yelling, “You! You! You!” as passengers got off American Airlines Flight 1774 and flight attendants politely nodded farewell in viral video of the incident shared by TikTok user @lol.ariee.
According to Business Insider, the FAA assessed Wells a record $81,950 in civil fines in 2022. According to the San Antonio Express, U.S. Attorney Jaime Esparza has now filed a lawsuit in San Antonio on behalf of the FAA in an attempt to recoup those funds.
Wells “wanted out” after consuming a neat Jack Daniel’s, according to the June 6 lawsuit, sprinting to the front of the aircraft and snatching the handle of the front cabin door.
“Talking incoherently with passengers, before crawling back toward the main cabin,” she threatened a flight attendant who tried to intervene. Yelling obscenities, Wells headed for the front door once more before being held by two other stewards.
According to the lawsuit that the San Antonio Express looked at, Wells hit one attendant in the head multiple times before being secured with flex cuffs.
“Ultimately, the flight attendants and passenger were able to restrain Defendant with duct tape and flex cuffs and get her seated,” according to the lawsuit.
Wells would frequently scream, and flight attendants tried to calm her down by gagging her. According to the lawsuit, Wells “kick and spit and attempted to bite and head-butt a flight attendant and passengers” even after being restrained and placed under a restraint.
When the plane touched down on the Charlotte tarmac, police were waiting there, but Wells didn’t stop until after the landing.
“Ultimately, the defendant had to be sedated to be removed from the aircraft by law enforcement and medical responders,” according to the filing.
The lawsuit claims that by attempting to enter the aeroplane cabin, meddling with and threatening the flight crew, and constituting an immediate risk to passengers and employees, Wells broke federal aviation regulations.
When this article went to press, the Charlotte Mecklenburg Police Department was unavailable to comment on whether or not criminal charges had been brought.
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